EventMobi推出AI注册礼宾助手并公布会前咨询数据洞察
EventMobi Launches AI Concierge for Event Websites, Reveals What Attendees Ask Before They Register
EventMobi发布基于自有内容构建的AI注册礼宾助手（MobiAI Registration Concierge），旨在解决访客因疑问未决而流失的问题。早期数据显示96%的对话发生在活动开始前，中位数为提前12周；其中四分之一涉及票价、折扣或赞助，部分协会峰会中五分之三的提问聚焦会员资格而非活动本身。
通过早期对话数据揭示了参会者在注册前的提问高峰及未解答问题，为优化网站内容和捕捉非工作时间线索提供了具体依据。
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New Products
11/10/2026
MobiAI Registration Concierge answers attendee, speaker and sponsor questions from each organizer’s own content. See it at Event Tech Live London (Nov. 11–12) and IBTM World (Nov. 17–19).
TORONTO, CANADA — EventMobi, the event management platform used by more than 30,000 event planners worldwide, today launched MobiAI Registration Concierge, an AI assistant that answers questions directly on the event website so fewer visitors leave without registering. It’s available now for all EventMobi users. Early conversational data from the concierge shows the questions start far earlier than most event teams expect: 96% of conversations happened before the event, starting a median of 12 weeks out, with nearly four in five beginning more than a month ahead.
What visitors ask before they register
Across MobiAI Registration Concierge conversations on EventMobi event websites from July to October 2026, the most common questions were:
- “How do I register?” (registration and the sign-up form)
- “What is this event, and is it for me?” (event basics and who should attend)
- “How much does it cost?” (tickets and pricing)
- “How do I become a member?” (host organization and membership)
- “Is the call for speakers open?” (agenda, sessions and speakers)
Pricing comes up constantly. One in four questions was about ticket costs, discounts, grants or sponsorship. At one association summit, three in five questions were about membership rather than the event itself, a sign of revenue opportunities beyond tickets to the event.
Most answers are already on the website; the gaps are telling
Even before organizers added any extra content, the concierge fully answered 60% of questions, and at least partly answered 73%, using only what was already on the event website, ticket setup and documents. Every gap it finds is a chance to add content, so that number grows as organizers fill them in. Questions about event basics, agendas and travel were answered most reliably. The ones that went unanswered were mostly about membership, sponsorship costs, discounts and policies, typically details that weren’t published yet. For organizers, those unanswered questions become a ready-made list of content to add.
The conversations also caught problems no one had reported. Visitors flagged a registration button that wouldn’t work, conflicting ticket prices during setup, and contact details printed in unreadable white text. These are issues people rarely email about, but readily mention in a chat window.
Questions don’t keep office hours
One in five conversations started outside office hours, and 7% arrived on a weekend, when most registration inboxes go unchecked.
How it works
MobiAI Registration Concierge, the first product in EventMobi’s MobiAI line, is built into EventMobi’s registration platform:
- Answers from the organizer’s own content: the website, ticket details, session information and uploaded documents.
- Needs no scripted flows or training: basic setup takes 15 minutes.
- Matches the event’s tone: organizers can set its voice and add timely messages such as early-bird deadlines.
- Doesn’t guess: when it can’t answer, it sends the visitor to a contact the organizer chooses.
- Replies in the visitor’s language.
“Event teams can’t staff their website the way a retailer staffs live chat. They’re on the road, onsite and running a dozen other things, so events need this even more than e-commerce does,” said Bob Vaez, CEO and Co-Founder of EventMobi. “It won’t answer every question, and it doesn’t pretend to. But it closes the gap where visitors used to simply leave, and it shows organizers exactly what their attendees want to know, months before the event.”
Bob Vaez will share the full findings, including the top questions attendees, speakers and exhibitors ask, in his session at Event Tech Live London, Nov. 11–12, at ExCeL London. The EventMobi team is at stand B32. At IBTM World, Nov. 17–19, at Fira Barcelona Gran Via, EventMobi is at stand P49.
About the data: findings are based on MobiAI Registration Concierge conversations on EventMobi event websites, July–October 2026, excluding test and staff traffic. Times are event-local.
About EventMobi
EventMobi provides event management software that helps organizations engage audiences through impactful in-person, virtual, and hybrid events. Founded in 2010, EventMobi supports more than 30,000 event planners worldwide with a platform that includes event registration, speaker and exhibitor management, onsite badge printing and check-in, and an award winning mobile event app platform built for elevating engagement and networking at live events. Customers include GE HealthCare, the World Health Organization, Dawn, and BDP International.
Learn more at www.eventmobi.com.
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来源：EXHIBITOR · exhibitoronline.com